Privacy Policy

1. Information We Collect

When you place an order or contact customer support on https://kingsmart.pk/, we collect only the information required to fulfill your order accurately:

• Order & Contact Information: Your full name, active Pakistani mobile/WhatsApp number (such as 03XXXXXXXXX), delivery city, complete street/house delivery address, and optional delivery notes.
• Product Selection Details: Selected item, quantity/bundle choice, and total Cash on Delivery (COD) amount.
• Technical & Browser Data: Standard session data, device browser type, and anonymous traffic statistics used to keep checkout working properly and measure site performance.

2. How We Use Your Information

Your information is used strictly for legitimate e-commerce operations in Pakistan:

• Confirming your Cash on Delivery order by phone call, SMS, or WhatsApp before dispatch.
• Preparing shipping labels, dispatching parcels from Lahore, Punjab, Pakistan, and sharing courier tracking updates.
• Processing 7-day return, exchange, or refund requests quickly when you contact support.
• Preventing duplicate or fraudulent automated bookings and improving product availability.

3. No Online Card Storage (100% Cash on Delivery)

All website orders placed directly on KingSmart.pk are processed through Cash on Delivery (COD), where you pay the courier rider at your doorstep after receiving your parcel. If a refund is issued for a returned COD parcel, we request a JazzCash, EasyPaisa, or IBFT account title and number privately over verified WhatsApp or email strictly to transfer your refund.

4. Sharing Information With Courier & Service Partners

To deliver your order nationwide, we share only your name, phone number, city, and delivery address with trusted Pakistani logistics partners (such as TCS, Leopards Courier, Trax, PostEx, or local dispatch riders). These partners are authorized to use your details solely to deliver your parcel and collect the COD payment.

5. Cookies & Analytics

KingSmart.pk uses essential session cookies to remember your recent order confirmation summary on the thank-you page. We may also use standard search and site measurement tools (such as Google Search Console and privacy-respecting analytics) to monitor page speed, search visibility, and store errors. You can clear or disable cookies anytime from your web browser settings.

6. Data Security, Retention & Your Rights

We store order records on restricted, password-protected hosting servers in order to track shipments, verify 7-day warranty claims, and handle return authorizations. You have the right at any time to request:

• A copy or correction of your saved order contact details.
• Permanent deletion of your contact details after any active shipment or return period has concluded.