Terms of Service

1. Acceptance of Terms

By browsing https://kingsmart.pk/ or placing an order through our store, you agree to these Terms of Service along with our Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy.

2. Ordering & Accurate Contact Details

To prevent undelivered Cash on Delivery (COD) parcels, customers must provide accurate information at checkout, including a real recipient name, active 11-digit Pakistani mobile number (03XXXXXXXXX), city name, and complete street/house address. We may contact you via call, SMS, or WhatsApp to verify order details before dispatch.

KingSmart.pk reserves the right to cancel any order suspected of fake details, duplicate automated submissions, or unreachable contact numbers.

3. Currency, Pricing & Delivery Charges

• All prices on KingSmart.pk are displayed in Pakistani Rupees (PKR / Rs.).
• Standard Cash on Delivery shipping across Pakistan is a transparent flat Rs. 200 per order, added clearly to your checkout total alongside any automatic bundle discount (10% OFF on 2 Pieces, 15% OFF on 3 Pieces).
• While we maintain strict accuracy across our store and feeds, if a technical or typographical pricing error occurs, we will inform the customer prior to dispatch and give the option to confirm at the corrected price or cancel free of charge.

4. Order Cancellation Before Dispatch

You may modify product variants, update your delivery address, or cancel an order completely free of charge anytime before it is handed over to the courier rider. Simply send your Order ID (`KS-...`) via WhatsApp to +92 345 0435772 or email support@kingsmart.pk during business hours (Mon - Sat, 9 AM - 9 PM PKT).

5. Product Safety, Specifications & Fair Use

Please read product descriptions, electrical ratings, and usage instructions before installation or use. High-wattage appliances (such as 3000W instant electric water heater taps) must be connected to an appropriately rated Pakistani 220V power socket with proper wiring and steady water flow prior to heating. Damage resulting from improper installation, incorrect voltage, or neglect is not covered under free replacement guarantees.

6. Returns, Replacements & Refunds

All eligible purchases carry our 7-Day Easy Return & Replacement Policy from the date of delivery with Rs. 0 return fees and zero restocking fees. Full details and RMA steps are set out on our Return & Refund Policy page.

7. Intellectual Property

Original store branding, written buying guides, product photography, videos, and site code on KingSmart.pk belong to KingSmart.pk and may not be scraped, republished, or used commercially without prior written consent.