| Return Window | 7 Days from the date of parcel delivery |
|---|---|
| Return Method | By Courier Mail / Arranged Return Pickup from customer address |
| Return Shipping Cost | PKR 0 (Free Return Shipping on eligible 7-day returns) |
| Restocking Fee | None (Rs. 0 restocking fee) |
| Refund Processing Time | 3 to 5 business days after returned item inspection (full refund via JazzCash, EasyPaisa, or Bank Transfer IBFT) |
| Condition Accepted | Defective/damaged on arrival, wrong item sent, OR unused items in original packaging with all accessories |
1. Open Parcel Check & 7-Day Eligibility
We carefully test and inspect products before dispatch from Lahore. Upon arrival of your Cash on Delivery (COD) parcel, you may check the outer parcel condition before completing payment, and every order includes a full 7-day return and replacement window starting on the day the courier marks the parcel delivered.
You can request a free replacement or full refund within 7 days if:
- The product arrived broken, physically damaged in transit, or dead on arrival.
- You received an incorrect product, wrong color/size variant, or missing accessories compared to your order confirmation.
- The product has a manufacturing fault during initial testing within the 7-day period.
- You change your mind on an unopened, unused item still in its original sealed retail packaging with all tags, cables, and manuals intact.
2. Items Not Eligible for Return
To keep prices affordable and fair for all customers, returns cannot be accepted in the following cases:
- Requests submitted more than 7 calendar days after parcel delivery.
- Damage caused by customer misuse, water immersion on non-waterproof electronics, unauthorized repair/opening, or incorrect high-voltage connection.
- Used personal care, grooming, or hygiene items whose protective seal has been broken, unless the item arrived defective or incorrect.
- Returns missing original product packaging, charging cables, nozzles, or bundled parts included in the box.
3. Step-by-Step Return & Replacement Process
Step 1: Contact Within 7 Days
Message us on WhatsApp at +92 345 0435772 or email support@kingsmart.pk with your Order ID (e.g., KS-...), phone number, and a quick photo or short video showing the parcel or defect.
Step 2: Free Approval Within 24h
Our Lahore returns desk reviews your claim within 24 hours (Mon - Sat, 9 AM - 9 PM) and provides your Return Authorization details.
Step 3: Courier Pickup / Drop-Off
Pack the item safely in its original box. We arrange a return courier pickup or provide drop-off label instructions back to our Lahore dispatch center at PKR 0 cost to you.
Step 4: Replacement or Full Refund
Once received, we either dispatch a fresh replacement right away OR transfer your 100% full refund within 3 to 5 business days.
4. How Cash on Delivery (COD) Refunds Are Paid
Since orders are paid in cash to the courier upon delivery, all approved refunds are transferred electronically to your preferred Pakistani payment account within 3 to 5 business days after return inspection:
- JazzCash mobile wallet
- EasyPaisa mobile wallet
- Direct Bank Transfer (IBFT) to any Pakistani bank account
For defective, damaged, or wrong items delivered, the refund covers both the full product price and any Rs. 200 COD delivery fee originally paid, with zero deductions or restocking charges.
5. Need Help With a Return?
Reach our Returns & Customer Protection Desk anytime Monday - Saturday, 9:00 AM to 9:00 PM PKT:
WhatsApp / Phone: +92 345 0435772 • Email: support@kingsmart.pk • Hub: Lahore, Punjab, Pakistan